【消費者保護法 (第 19 條) 適用範圍】
• 消費者均享有商品貨到後七天鑑賞期（含例假日）的權益（收到商品後隔天起算，如收件地址有管理員代收，則以管理員簽收的隔日起算）。
• 鑑賞期僅限於觀賞商品外觀，非試用期。請勿拆封、測試或操作商品功能。如商品在鑑賞期內已使用或受損，將不適用退貨（詳見退換貨須知）。
• 如欲申請退貨，請於七日內於本網站提出申請，逾期恕不受理。
• 客製化商品：因客製化內容為依據客戶需求量身打造，無法再次出售，故不適用消費者保護法第 19 條，無七天鑑賞期。若有疑慮，建議親臨 Derex 展演日現場參觀作品。
【退換貨須知】
• 退換貨需於七日內於線上提出申請，逾期恕不受理。
• 鑑賞期非試用期，退回商品須保持全新狀態且完整包裝。
• 包裝內應包含商品本體、贈品、保證書、發票及所有隨附文件資料。請勿自行拆解或損毀商品。
• 商品外箱及包裝屬商品一部分，若有遺失或毀損，可能影響退換貨權益，並可能依損毀程度扣除必要的修復費用。
• 瑕疵品與錯誤商品：如商品存在瑕疵或寄錯，將提供無條件退換貨（原訂購款）。請於收到商品三日內透過 Instagram 與我們聯繫，並保留所有相關文件及完整包裝。
• 展示作品顏色以實際顏色為主，顏色差異不得視為商品瑕疵。
• 藝術品為手工創作，些微瑕疵屬正常現象，非商品瑕疵依據。
【不可退換貨情形】
1. 超過七天鑑賞期。
2. 商品已拆封（含封口貼）、缺件，或因人為因素受損（如污損、故障、磨損、擦傷、刮傷、髒污）。
3. 使用痕跡明顯的商品。
4. 運送中產生輕微摺痕，但不影響商品本身品質。
5. 惡意或大量退貨。
6. 因個人因素（如喜好改變）申請退貨者，如再次訂購相同商品，則不得再次申請退貨、退款。
【退貨流程】
1. 線上申請確認：於網站或 Instagram 提交退換貨申請，客服人員將在 1-2 個工作日內確認並回覆，啟動退貨流程。
2. 寄回商品：請透過貨運方式將商品寄回（藝術品屬易碎品，請妥善包裝），並註明姓名、聯絡電話、訂單編號及退換貨原因。
• 收件地址：德雷克斯藝術貿易有限公司 Derex 收 402 台中市南區美村路二段 168 巷 5 號
【退換貨運費】
• 商品瑕疵或寄錯：退換貨的全額運費由我們負擔。
• 其他原因：如因其他原因退換貨，消費者需自行承擔來回運費，寄回地址以訂單上的原寄送地址為準。
【退款說明】
• 信用卡付款：經線上客服確認退回商品無誤後，將進行信用卡刷退。退款入帳日依發卡銀行不同而異，請向發卡銀行查詢。
• 銀行轉帳/ATM：經客服確認退回商品無誤後，將於 7-10 個工作日內，依退款申請時提供的帳號進行退款，請確保帳戶資訊無誤。
• 訂單金額與優惠折扣：
• 若退貨後訂單金額未達免運門檻，需扣除寄出運費（整筆訂單取消者除外）。
• 退貨商品金額將不計入會員累積金額。
• 已使用的優惠券、折扣碼於出貨即失效，不得退還或復原。
• 若組合優惠商品出現瑕疵或錯誤，將按組合件數比例進行退款。
【聯繫方式】
希望這版本符合您的需求，讓顧客能更清晰理解退換貨政策並獲得更好的服務體驗。
【Scope of Application Under Consumer Protection Act (Article 19)】
• Consumers are entitled to a seven-day inspection period (including holidays) upon receiving the product (counted from the next day after receipt; if received by a concierge, it starts from the day after the concierge signs for it).
• The inspection period is solely for observing the product’s appearance, not for use. Please do not open, test, or operate the product. If the product has been used or damaged within the inspection period, it will not be eligible for return (see Return & Exchange Notice for details).
• To apply for a return, please submit your request within seven days on our website; late applications will not be accepted.
• Customized Products: As customized products are tailored to the client’s specifications and cannot be resold, they are not subject to the Consumer Protection Act Article 19 and do not have a seven-day inspection period. If you have concerns, we recommend visiting a Derex exhibition day to view the artworks in person.
【Return & Exchange Notice】
• Returns and exchanges must be requested online within seven days; late applications will not be accepted.
• The inspection period does not allow for product use; returned items must remain in brand-new condition with complete packaging.
• The package should include the product, any gifts, warranty, invoice, and all accompanying documents. Please do not disassemble or damage the product.
• The product’s outer packaging is part of the item; any missing or damaged packaging may affect the return and exchange eligibility and may incur necessary repair fees depending on the extent of the damage.
• Defective or Incorrect Items: If the product has a defect or was incorrectly shipped, we offer a full return or exchange (original order). Contact us via Instagram within three days of receipt, keeping all relevant documentation and complete packaging intact.
• Display Colors: Colors may vary; color differences are not considered defects.
• Artwork Variability: Minor imperfections are normal in handmade artwork and are not classified as defects.
【Non-Returnable Conditions】
1. Exceeds the seven-day inspection period.
2. Product has been opened (including sealed stickers), missing parts, or damaged due to human factors (such as stains, malfunctions, wear, scratches, or dirt).
3. Product shows visible signs of use.
4. Minor creases from shipping that do not affect product quality.
5. Intentional or frequent returns.
6. Returns due to personal preference changes; if repurchasing the same item, returns and refunds are not allowed.
【Return Process】
1. Online Request Confirmation: Submit your return/exchange request via the website or Instagram. Our customer service will confirm within 1-2 business days, initiating the return process.
2. Return Shipment: Ship the product via courier (artwork is fragile; please pack carefully) and include your name, contact number, order number, and reason for return.
• Shipping Address: Derex Art Trading Co., Ltd. (Attn: Derex) 402 Taichung City, South District, Meicun Road Section 2, Lane 168, No. 5
【Return Shipping Fees】
• Defective or Incorrect Items: We will cover the full shipping cost for returns/exchanges.
• Other Reasons: For returns/exchanges due to other reasons, the consumer must bear the round-trip shipping cost. The return address will match the original order’s shipping address.
【Refund Explanation】
• Credit Card Payments: Once customer service confirms the returned product is intact, a credit card refund will be processed. The refund date may vary based on the issuing bank; please inquire with your bank.
• Bank Transfer/ATM: After customer service confirms the returned product, a refund will be processed to the account provided in the refund application within 7-10 business days; please ensure accurate account information.
• Order Amount and Discounts:
• If the returned order amount does not meet the free shipping threshold, outbound shipping fees will be deducted (excluding entire order cancellations).
• Returned item amounts will not count towards membership accumulation.
• Used coupons or discount codes expire upon shipment and cannot be refunded or reinstated.
• If a set promotional item is defective or incorrect, a proportional refund will be provided based on the set quantity.
【Contact Information】
For any inquiries, please contact us via Instagram or email at [email protected]. Our team is dedicated to enhancing your shopping experience with quality service.
This version aims to clarify the return and exchange policies for customers, ensuring a better service experience.
